ExusUnion
10752 SE HIGHWAY 212 # U178
Clackamas, OR 97015
United States
Phone: +1 (469) 727-7316
Email: support@exusunion.com
Website: http://exusunion.store/

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30-Day Money Back Guarantee

At ExusUnion, customer satisfaction is our priority. We proudly offer a 30-Day Money Back Guarantee on eligible items.

You may return unused merchandise within 30 days of the order date for a refund to your original payment method.

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Return Eligibility Requirements

To qualify for a return:

• Item must be unused and unworn

• Item must be in original packaging

• All tags, accessories, manuals, and inserts must be included

• Item must not show signs of damage, misuse, or alteration

We reserve the right to refuse returns that do not meet these conditions.

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Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items

• Gift cards

• Personalized or customized items

• Opened hygiene or personal care products (if applicable)

• Items marked “Non-Returnable” at time of purchase

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How to Start a Return

To initiate a return:

1. Email support@exusunion.com

2. Include your order number and reason for return

3. You will receive return instructions within 1–2 business days

We recommend using a trackable and insured shipping service (UPS, FedEx, USPS Priority Mail, etc.).

We are not responsible for lost or damaged return shipments.

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Return Shipping Costs

• Customers are responsible for return shipping costs

• Original shipping charges are non-refundable

• If the item was defective or incorrect, we will cover return shipping

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Refund Process

Once your return is received and inspected:

• Refunds are issued to the original payment method

• Processing time: 5–10 business days

• Your bank may take additional time to post the refund

If the return does not meet our policy requirements, we may refuse the refund or issue a partial refund.

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery

• Provide photos of the issue

• We will arrange replacement or refund at no cost to you

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Order Cancellations

Because we process orders using an automated fulfillment system:

• Orders cannot be modified or canceled once placed

• Please review your order carefully before checkout

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Chargebacks & Payment Disputes

If a chargeback is initiated without contacting us first:

• We reserve the right to dispute the claim

• Supporting documentation including tracking and delivery confirmation will be provided to the payment processor

We encourage customers to contact us directly to resolve any concerns.